Key Account Representative

Houston, TX

Full Time

Mid Level

Key Account Manager
This role requires a relationship-driven sales professional who excels at managing complex accounts, negotiating confidently, and delivering results which matter to both customers and the business. The Key Account Manager will bring strategic thinking, ownership mentality, and a deep customer focus to one of the most impactful roles in our organization. One of the position’s primary duty is strategic management and development of key customer accounts. Routine order entry, record maintenance, and administrative tasks are secondary to the position’s account strategy, negotiation, problem resolution, and decision-making responsibilities.
In this role, you will serve as the primary point of contact inside and owner for Quikserv's most valued customer relationships. You will have real authority over pricing negotiations, account-specific program terms, and order management from kickoff through delivery. This role reports to the Inside Sales Manager, and your decisions directly influence customer retention, margin, and revenue growth.
This a full-time, exempt salaried position working Monday through Friday, 7:30 AM–4:30 PM.
Job Responsibilities:

Serve as the primary relationship owner for an assigned portfolio of key accounts, functioning as the single point of accountability for customer satisfaction, retention, and revenue growth.
Negotiate pricing, program terms, volume agreements, and discount arrangements within established financial authority, evaluating account value, competitive conditions, margin requirements, and long-term business impact.
Own the full order lifecycle for key accounts: from initial quote and order entry through production coordination, fulfillment, and delivery confirmation, with authority to resolve scheduling conflicts, prioritize competing jobs, and make scope-of-work decisions on active orders.
Develop and execute account growth strategies for each key account, identifying opportunities to expand product adoption, increase revenue share, and strengthen the customer relationship.
Conduct regular proactive outreach and business reviews with key accounts to assess satisfaction, anticipate needs, and identify new opportunities before they become competitive threats.
Develop new customers and build a project pipeline through outbound sales activities via phone calls, email and the use of other resources such as LinkedIn, CMD, and CRM platforms.
Partner with engineering to develop drawings, specifications, and proposals for custom product orders that meet exact customer requirements.
Collaborate with the Sales Manager and National Accounts to ensure accurate, on-time order fulfillment and proactive communication throughout the production cycle.
Monitor market conditions, competitive activity, and industry trends to provide strategic guidance to customers and provide internal pricing recommendations and product decisions.
Maintain accurate and up-to-date records in the CRM, including account activity, opportunities, quotes, orders, and correspondence, in accordance with company policies.
Attend Production Meetings, work with Operations to achieve targeted shipping dates and customer satisfaction.
Participate in daily huddles, product training, and sales meetings with a positive, team-first attitude.
Perform other duties and projects assigned by supervisor.

Qualifications:

3–5 years of B2B account management or outside/inside sales experience; experience in construction, building materials, or manufacturing strongly preferred.
Education Level: Undergraduate Degree (preferred), Technical College, and/or High School GED
Demonstrated success managing key or strategic accounts with measurable results in retention, growth, and customer satisfaction.
Proven ability to negotiate pricing, contract terms, and program agreements with confidence and professionalism.
Strong consultative selling skills with the ability to assess customer needs, recommend solutions, and close complex orders across both standard and custom product lines.
Mechanical aptitude sufficient to understand, present, and sell a technical product line; ability to read basic drawings or specifications is a plus.
Excellent verbal and written communication skills; professional presence, polished grammar, and a customer-first demeanor are essential.
Demonstrated ability to exercise independent judgment on pricing, order management, and account decisions without requiring pre-approval on routine matters within defined authority levels.
High attention to detail with strong organizational skills and the ability to manage multiple active accounts and orders simultaneously.
Proficiency with CRM platforms (Salesforce or similar); comfortable learning new software tools.
Ability to work effectively in a structured office environment, independently manage time and priorities, and consistently represent Quikserv with professionalism and integrity in all customer and team interactions.

QUIKSERV CORE VALUES:

Customer Focused, Respect, Teamwork, Results Driven and Kaizen

Physical Requirements and Work Environment:

Ability to perform primarily office-based work, including extended periods of computer use, with opportunities to change positions as needed.
Ability to operate a computer, telephone, and standard office equipment to prepare quotes, manage orders, maintain records, and communicate with customers.
Ability to review and interpret information on computer screens and printed materials, including customer orders, technical drawings, and product specifications, with or without assistive technology.
Ability to communicate effectively with customers and team members by telephone, email, virtual meetings, and in person, with or without reasonable accommodation.
Occasional standing, walking, reaching, bending, and movement between office, meeting, and production areas to coordinate orders and participate in meetings.
When entering production areas, follow posted safety requirements and wear required personal protective equipment.
Ability to perform the essential functions of the position with or without reasonable accommodation.

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Key Account Representative

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